POLICIES
Payment Forms
We accept Cash, Debit, Visa, MasterCard, Discover, American Express.
When check in , $500 deposit will be charged as security deposit and refund when checking out. Charges will apply to guests for any damaged or missing items or unclaimed additional person/people($100/per person/day).
When reserving your accommodation we do not require a deposit. Certain exceptions may apply. See below.
*Exception:
A deposit will be requested when the following occurs:
Reservation are made for the entire lodge & longhouse for more than 1 day.
A special event is being held at the lodge or nearby.
When the restaurant is reserved for a private party and we will need to close our doors to the general public.
Ex: birthday party, wedding, large group of snowmobilers/ATV’ers
Firewood
Only firewood from this property is allowed. Do not risk infestation of our beautiful landscape.
Fireworks
Fireworks are not allowed on the property. We are in the middle of the forest and we would not want a fire to be started by accident.
Pet Policy
Pets are NOT ALLOWED anywhere on the property except entire property rental. For service dog, it is allowed with $100 cleaning fee.
Quiet Hours
QUIET HOURS begin at 10:00 p.m. nightly. Loud noise, loud music, loud voices are not permitted and can result in immediate eviction with no refund. Noise levels should be at an acceptable level as judged by the other Madawaska Lodge guests and Madwaska Lodge Inc. If Madawaska Lodge Inc. receives a noise complaint, we will only give one warning to quieten down. Receiving a second complaint will result in the room(s) being asked to leave the property and no refund will be given.
Lodge closure
The lodge is CLOSED DAILY from 10AM to 3PM for cleaning & maintenance. We ask that all guest go out during this time to enjoy our beautiful area.
***Does not apply to cottage or camping cabins***
Arrival and Departure
Check-in time varies depending where you are staying on the property.
Lodge: 3pm to 9pm There is no reception outside of these hours (before or after).
Cottage: 3pm to 9pm
Camping Cabins: 3pm to 9pm
Check-out time: varies depending where you are staying on the property.
Lodge: before 10am
Cottage & Camping Cabins: before 10am
PLEASE NOTE:
In the event of an early departure, the property will charge you the full amount for your stay.
$50 room key replacement charge when not returned.
Free Cancellation Policy
Free30 (free cancellation up to 30 days before check-in, non-refundable less than 30 days before check-in)
Cancellations must be made the same way as your reservation was made. For example, if you made your reservation with booking.com you must also cancel with booking.com.
Early departures, no shows & guest that do not respect our policies and are asked to leave will be charged the total cost of their stay.
Children and Extra Bed Policy
Children of all ages are welcome in the COTTAGE and CAMPING CABIN and children older than 2 years are welcome in the LODGE. There are no capacity for extra beds in the rooms.
Smoking, vaping & Alcohol Policy
Smoking& vaping is not permitted anywhere inside a building. This includes the lodge, cottage and camping cabins. By-Law, there is no smoking permitted on any outside patio. Violations will be subject to penalties of $500.
Smoking is permitted outside in designated areas. Please respect signage on property and use ashtrays. Always make sure your butts are out to prevent forest fires.
Madawaska Lodge is a liquor sales license holder establishment. Management is committed to adhere to all liquor laws.
We will not:
- Permit drunkenness, unruly behavior, unlawful gambling or narcotics on the premises.
- Serve an intoxicated patron.
- Sell alcohol to minors (under age of 19) or allow a minor to consume alcohol
- Serve alcohol before 11 am or after 2 am
- Allow consumption of alcohol not purchase from Madawaska Lodge
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We reserve the right to ask a guest to leave the property if they do not adhere to the liquor laws and this without warning. No refunds will be provided. Police will be called if needed.
Maximum Occupancy
Each room has a maximum occupancy. For safety reason and for the wellness of all guest we will not permit this number to be exceeded. Each person child/baby or adult counts as 1 guest. Charges will apply to guests for unclaimed additional person/people($100/per person/day).
Indoor Footwear
It is standard practice in Canada to remove shoes upon entry to a house. We ask our guests not to wear outdoor shoes upstairs or in the living room area. We have slippers available for guest or bring your own indoor shoes.
Restaurant(not open yet. bar is open)
Information for overnight guest:
Breakfast is served daily from 8am to 10am. Dinner is available from 3pm to 7pm (Mid-October to May) & 7:30pm (June to October). Food not purchased at the lodge is not permitted in the restaurant. Other food choices are available when restaurant is closed (homemade frozen meals, desserts, etc). Please note A 15% gratuity will be added to all food & beverage purchases made at the restaurant. Picnic tables on grassed areas can be used to prepare & enjoy your own food at anytime. We sale paper plates, plastic utensils, etc. if needed.
Information for general public:
Restaurant hours may be different from above. Facebook is the most up to date on changes or give us a call.
We are not wheelchair accessible. Access to all bedrooms in the lodge is by stairs.
Rooms in Cottage 1 and cottage 2 and all 4 cabins are the ground floor.
Language Spoken
English